jetwen Privacy Policy

This Privacy Policy ("Policy") describes how jetwen ("we", "us", "our") collects, processes, stores, and protects personal data belonging to players who access or use the jetwen online gaming platform at https://jetwen.app ("the Platform"). It applies to all registered players, visitors, and users located in Bangladesh or accessing the Platform from any other jurisdiction.

By creating an account, making a deposit, placing a wager, or otherwise using the Platform, you ("the Player", "you", "your") acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree to this Policy, please cease using the Platform immediately.

This Policy forms part of the jetwen Terms & Conditions. Defined terms not explained in this document carry the meanings assigned to them in the Terms & Conditions.

We may update this Policy from time to time to reflect changes in our data practices, legal obligations, or business operations. The effective date at the top of this page indicates when the current version came into force. We encourage you to review this Policy periodically. Continued use of the Platform after any revision constitutes your acceptance of the updated Policy.

jetwen collects personal data through several channels during the course of your relationship with the Platform. The categories of data we collect include:

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided personal data to us, we will take steps to delete that data and close the associated account promptly.

jetwen processes your personal data for the following purposes, each of which is grounded in a legitimate basis under applicable data protection principles:

• Account management: To create, maintain, verify, and close your jetwen account, and to authenticate your identity when you log in.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to reconcile your account balance accurately.
• Identity verification (KYC): To verify your age (21+), identity, and payment method ownership as required by our internal compliance standards and to prevent underage gambling.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, and other prohibited conduct.
• Responsible gaming enforcement: To implement and enforce self-exclusion requests, deposit limits, and session reminders set by you or applied by our responsible gaming team.
• Customer support: To respond to your queries, resolve account disputes, and provide technical assistance through our 24/7 support channels in Bangladesh Standard Time (BST, UTC+6).
• Platform improvement: To analyse aggregate usage patterns, identify technical issues, improve game offerings, and optimise the Platform experience for Bangladesh players.
• Marketing communications: To send you promotional offers, bonus notifications, and tournament announcements where you have consented to receive such communications. You may withdraw this consent at any time via your account settings.
• Legal compliance: To comply with applicable laws, respond to lawful requests from government or regulatory authorities, and to enforce our Terms & Conditions.

We will not process your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or establishing a separate lawful basis.

jetwen may share your personal data with the following categories of third parties in the circumstances described:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the transaction data necessary to execute your deposit or withdrawal requests. These providers operate under their own privacy policies and are bound by financial data handling standards.
• Game content providers: Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Ezugi, Spribe, and other licensed studios may receive session tokens and anonymised game data required to deliver their game content within the Platform. No directly identifying personal data such as your full name or contact number is shared with game studios for routine gameplay.
• Identity verification services: Third-party KYC service providers may process copies of identity documents you submit during account verification. These providers are contractually bound to process data only for verification purposes.
• IT infrastructure providers: Cloud hosting, content delivery, and cybersecurity partners who provide the technical infrastructure on which the Platform runs. These parties act as data processors under contractual agreements that restrict them from using your data for their own purposes.
• Legal and regulatory authorities: Law enforcement agencies, financial intelligence units, or other government bodies in Bangladesh or elsewhere, where we are legally required to disclose information or where disclosure is necessary to prevent serious harm.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of jetwen's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy policy applicable to your data thereafter.

All third-party data processors engaged by jetwen are required to maintain appropriate technical and organisational security measures and to process personal data only in accordance with our documented instructions.

The jetwen Platform uses cookies and similar tracking technologies to deliver a functional and secure experience. The types of cookies we use are:

• Essential cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking core Platform functionality.
• Functional cookies: Store your preferences such as language settings, preferred payment method, and responsible gaming reminder intervals so that you do not need to re-enter them on each visit.
• Analytics cookies: Collect anonymised aggregate data about how players navigate the Platform — which pages they visit, how long sessions last, and which game categories are most accessed. This data helps us improve the Platform for Bangladesh players without identifying individual users.
• Security cookies: Assist our fraud detection systems by recording device fingerprint data and flagging unusual login patterns that may indicate unauthorised account access.

You may configure your mobile browser to block or delete cookies. Please note that disabling essential cookies will affect your ability to log in and use core Platform features. Blocking analytics or functional cookies will not prevent you from playing but may reduce the personalisation of your experience.

jetwen does not use third-party advertising cookies or permit advertising networks to place tracking technologies on the Platform.

jetwen retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Active account data: Retained for the full duration of your relationship with jetwen plus a minimum period of five years following account closure, to allow for the resolution of any post-closure disputes and to fulfil financial record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
• Transaction records: All financial transaction records (deposits, withdrawals, bonus credits) are retained for a minimum of five years in line with standard financial record-keeping practice.
• Responsible gaming records: Self-exclusion history and deposit limit records are retained for a minimum of five years to prevent circumvention of exclusion periods through re-registration.
• Support communications: Live chat transcripts and email records are retained for up to three years from the date of the last communication in a given support thread.
• Analytics data: Anonymised aggregate analytics data may be retained indefinitely as it cannot be used to identify individual players.

Where we no longer have a lawful basis to retain your personal data, we will securely delete or anonymise it. Secure deletion means the data is rendered permanently unrecoverable from our systems and those of any data processors who held it on our behalf.

jetwen implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the jetwen Platform.
• Encrypted storage of passwords using industry-standard hashing algorithms. jetwen staff cannot view your plain-text password at any time.
• Role-based access controls ensuring that only staff members with a legitimate operational need can access player personal data.
• Regular security assessments and penetration testing of Platform infrastructure.
• Automated anomaly detection systems that flag unusual login activity, including logins from new devices or locations inconsistent with your normal usage patterns.
• Segregation of production databases from development and testing environments.

Despite these measures, no system of data transmission or storage over the internet can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jetwen will notify affected players as promptly as practicable and take all reasonable steps to contain and remediate the breach.

As a jetwen player, you have the following rights in relation to the personal data we hold about you:

• Right of access: You may request a copy of the personal data jetwen holds about you. We will provide this within a reasonable timeframe, typically within 30 days of receiving a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. Name and date-of-birth corrections require supporting documentation.
• Right to erasure: You may request the deletion of your personal data where we no longer have a lawful basis to retain it. Please note that certain data — particularly financial transaction records and KYC documents — must be retained for legal compliance periods and cannot be deleted on request until those periods have elapsed.
• Right to restriction of processing: You may request that we limit how we use your data while a correction or erasure request is being assessed.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you provided to jetwen, where our processing is based on your consent or on the performance of a contract with you.
• Right to withdraw consent: Where jetwen processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time via your account settings or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of our legitimate interests, in which case we will assess whether our interests are overridden by your rights and freedoms.

To exercise any of these rights, please contact the jetwen support team via live chat or by email at [email protected]. We may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to or acted upon by an unauthorised person.

The jetwen Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is conducted as part of the registration and KYC process.

If you have reason to believe that a minor has accessed the Platform or provided personal data to jetwen, please contact our support team immediately at [email protected]. We will investigate the matter promptly, close the account if the player is found to be underage, and securely delete any personal data collected from that individual in accordance with our data retention obligations.

Parents and guardians in Bangladesh are encouraged to use device-level parental controls and to keep their payment application credentials (bKash PIN, Nagad PIN, Rocket PIN) confidential to prevent minors from accessing gambling platforms.

jetwen reserves the right to update this Privacy Policy at any time. When we make changes, we will revise the effective date at the top of the page. For material changes that significantly affect how we use your data, we will endeavour to provide advance notice to registered players via the contact information associated with their accounts.

Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the revised terms. If you do not agree to the revised Policy, please cease using the Platform and contact our support team to request account closure.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data jetwen holds about you, please reach out to our support team through the following channels:

• Live chat: Available 24/7 within the jetwen Platform, staffed in Bangladesh Standard Time (BST, UTC+6).
• Email: [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related email enquiries within 48 hours of receipt.

When submitting a data rights request by email, please include your registered username and the email address associated with your account so that we can verify your identity efficiently. Do not include your account password in any correspondence.